Frequently Asked Questions
Everything you need to know about your fitness journey with us.
What is the standard shipping timeframe for gym equipment?
Standard shipping typically takes 3-5 business days for apparel and accessories. For heavy equipment like power racks or treadmills, please allow 7-10 business days for freight delivery.
Do you offer a warranty on your strength training gear?
Yes, all The Fitness Factory branded strength equipment comes with a 2-year frame warranty and a 1-year warranty on moving parts and cables.
What is your return policy for supplements and nutrition?
For health and safety reasons, supplements can only be returned if they are unopened and the safety seal is intact within 30 days of purchase.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
Do you offer assembly services for large home gym setups?
We partner with professional assembly services in select regions. You can add 'Professional Assembly' at checkout to have a technician set up your equipment upon delivery.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free financing options through Klarna and Affirm for larger equipment purchases.